Sophos Autoupdate Internal Error 2324
This event was minor in comparison to how bad a false positive can be, however the fact that Sophos released an update that cause a false positive against Sophos own software, Thank you to all who helped out, and we are sorry that you have had to go through this.:32751 mdp23005 0 24 Sep 2012 8:30 PM Thanks. The suggested fix as posted here to date does nothing but attempt to repair the Sophos environment. That's a simple install and scan on a test PC. this contact form
What a disaster. Any ideas? Well done. When I open it all it says is to contact support for more information??
Reply Shepherd says: September 22, 2012 at 8:03 pm Sophos is the one of the best products for over a decade , its just one of their mistake which big companies Once I verified that my computer had received the updates, I cleared the quarantine list (no delete or move). Sophos are allowed to make ONE mistake in such a long time, it's not like your AV protection is completely gone - and to update you only need to use the Follow @SophosSupport Follow @NakedSecurity false alarmfalse positiveShh/Updater-BSophos Free tools Sophos Homefor Windows and Mac XG FirewallHome Edition Mobile Securityfor Android Virus Removal Tool Antivirusfor Linux Post navigation Previous: Over 9 million
Change it to Disabled. Top kylehart New Member Posts: 49 Joined: Mon May 18, 2009 6:44 pm Location: Alexandria, VA Quote Postby kylehart » Thu Nov 08, 2012 7:32 pm Stake Tech guy fixed it Payroll for these customers has been severely disrupted as a result. Reply Not my guest I hope says: September 21, 2012 at 3:18 am Guest - as a "veteran" of IT security I certainly hope you don't work for my company.
With the recommended settings it has just been prevented from running and put on the "bad guys" list. if a manual push doesn't work, browse to the share where Sophos is installed and manually force it to install. We know this has been extremely disruptive for many of our customers, and are working hard to fix things. Surely that would have been a 100% guaranteed find in the most basic QA testing!
Reply Chadster says: September 21, 2012 at 4:55 pm What was your Sophos settings for "Clean up" on the clients? I'll wait until the dust settles though. Expand the Services tab on the left. Make sure everything has finished starting before proceeding.
If you get it resolved, please post back what it took so that I can point him in the right direction. If you get the resource error, (I found this was due to the files being physically removed or deleted by an overzealous user or admin) try to re-protect the affected PCs/ Good luck. Reply Chad says: September 20, 2012 at 5:10 am Can you at least post a resolution to the probelm your company created that actually works.
With appalling timing, we have had issues with the comments system on the Naked Security site as part of a switch we're planning away from IntenseDebate. weblink One can only hope that whatever new system NakedSecurity uses will rectify those deficiencies. Once again, we're very sorry about what has occurred, and are working very hard to resolve the issue for those customers who are still affected. Keeping in mind that your site my differ wildly to the ones I have worked on, follow the directions at your won risk and use your head - do these instructions
Thanks for the help, Christian.:32791 Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. Reply Yahoo says: September 20, 2012 at 7:49 am How stupid can one company be? This will be useful in the interest of transparency, as well as a case study that will probably be widely applicable across the industry. http://nzbsites.com/sophos-autoupdate/sophos-autoupdate-internal-error-2738.html Then restarting by right clicking or using the StartSophos.exe worked like a charm.
Reply John says: September 24, 2012 at 7:56 pm We can all agree Sophos made a mistake. All rights reserved. one question: How long should I expect to see "downloading binaries", as listed in that article.
Reply John says: September 20, 2012 at 7:14 am Wow, way to go Sophos, my gf ended up deleting a lot of her "infected" files because of this and now her
Sorry again. I'll let you know how it goes, although I have some clients who are complaining of being unable to remove autoupdate program. I spent almost 4 hours on hold today without speaking to anyone. My old company used to sell this product because they could mark it up.
The knock on effect for other applications could be huge. Reply Jesse says: September 20, 2012 at 11:01 pm This whole thing is a complete mess. Reply Chadster says: September 21, 2012 at 2:23 pm I have used Sophos Anti-VirusSophos Enterprise Console on networks for close to a decade. http://nzbsites.com/sophos-autoupdate/sophos-autoupdate-error-71.html Reply Graham Cluley says: September 21, 2012 at 11:10 am We're really sorry about what has happened, and it sounds like your company has been through a lot of pain.
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