Sophos Autoupdate Service Error 5
If you need technical support please post a question to our community. The ominous computer in Room 21 decided to crash Sophos completely, it seems to be worse than last time, where it at least only failed at AutoUpdating after showing some random What To Do On the endpoint computer check what groups are a member of the 'Users' group. Mac OSX: Remove Inactive iMessage Account In Finder use the Go menu and hold the ALT key down to see the Library Option. http://nzbsites.com/sophos-autoupdate/sophos-autoupdate-error-71.html
Privacy statement © 2016 Microsoft. As for hosting the accompanying MSI log, you'll have to host it somewhere online, there are quite a few free hosting sites. About Advertising Privacy Terms Help Sitemap × Join millions of IT pros like you Log in to Spiceworks Reset community password Agree to Terms of Service Connect with Or Sign up Thursday, June 28, 2007 9:08 PM Reply | Quote 0 Sign in to vote I am the only use on a WinXP sp2 machine. I have full permissions over the entire
Select com.apple.... If the endpoint is managed centrally error 0000006b can be returned to the central console when this issue exists on the workstation. http://www.sophos.com/support/queries/ .
What To Do If the updating address is incorrect change either the central updating policy (from the console) or the local AutoUpdate settings. An issue with registry permissions On the computer which generated the error message, do as follows. This is an important step as the unique error text may only be mentioned at the end of the message. Sophos itself is unaffected by HDGuard though, as I believe.Secondly, the computer in room 21, which has the same problem, maybe a little bit worse: No auto update and it's impossible
Type msiexec /regserver and click OK. As AutoUpdate is installing SAV, they should be in \windows\temp\. E.g.C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Which may also hint at the problem.Regards,Jak:52315 PF 0 31 Jul 2014 4:33 PM Regarding the computer in room 21, I will have another look at it and keep you up https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/3846/sophos-autoupdate-error?pi2132219849=4 If the address is correct confirm that the address can be reached - either via 'Start | Run' (for UNC address) or via a web browser (for http addresses).
Unregister and re-register the msiexec process This will vary slightly according to your operating system, for example: On Windows XP Choose Start > Run. The issue may bea permission issue on the following registry key: HKLM\Software\Microsoft\WindowsNT\Current Version\Windows\ Browse to this key, it should look like this: Right click on the Windows key and choose I don't want to break the Windows registry with my naivety.I still didn't have a chance to have a look at the other computer, but I'll do so shortly.:52403 2014-8-5_11-13-27_#WZFSPOOL1-181#_000-Output.txt View Join Now Recently ran into this on a PC that failed to do the Sophos client 9.0->9.5 update smoothly.
- Description: When creating a user account, could not find a unique account name Product: Sophos AutoUpdate -- Error 3057.There was an unexpected error while attempting to create, repair or delete
- To do this, go to the computer which generated the error message, open the Windows temporary directory(C:\WINNT\Temp\ or C:\Windows\Temp), and view the log file 'Sophos ES Setup.log'.
- Thanks John 0 Sonora OP Bob2784 Mar 1, 2013 at 1:55 UTC Thank you for posting this.
- Click here to go to the product suggestion community Sophos AutoUpdate error Receiving the following errorFailed to install SAVXP: there was an error in a registry entryVersion 9.7:13705 Cancel jak
- Return to the console and run 'Protect computers' again. 2.
- Please contact customer support.Does anybody have any idea, how to fix this?
- ERROR: Download of [component] failed from server [updating address] Cause The updating address currently set is incorrect or cannot be reached.
- Every comment submitted here is read (by a human) but we do not reply to specific technical questions.
- Could not add a connection to server [updating address]; user [domain\account name]; Windows error 1331 Cause The account name mentioned in the message is disabled.
- Could not add a connection to server [updating address]; user [domain\account name]; Windows error 1208 Cause The account name mentioned in the message has not been allowed to log on to
Openthe AutoUpdate log To troubleshoot the problem further you should check the ALC.log file. https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/9490/sophos-autoupdate-failure Even the Sophos Client Firewall (SCF) could block the connection if the policy has not been set correctly (i.e., the 'LAN' tab | 'LAN settings:' | 'NetBIOS' option has not been I've attached the log.Any ideas on my current problem?It really looks like my AutoUpdate is seriously broken, think of the logs. Why else would they be there?)As for the other computer, I'll didn't have a chance to look at it, but I'll come back to that soon.:52355 ALMon_not_working.png View Hide PF 0
Other instances of msiexec.exe running on the computer This can stop the install from starting. weblink If no other information can be found check: the computer is fully connected to the network (i.e., can ping the server no firewalls or proxies are blocking connection that the workstation if you can't host the msi log somewhere to go with it you might have to open a Support case I'm afraid. Commonly this has to be done via Active Directory and more is available from Microsoft TechNet.
Things to consider are firewalls or proxies blocking connections or if, for example, the update address is shared via IIS mime types and port numbers have to be correct. On Windows Vista Choose Start, type msiexec /regserver in the Search field and press Enter. Manually create the Sophos AutoUpdate impersonation account as described in article 48910. http://nzbsites.com/sophos-autoupdate/sophos-autoupdate-error-2738.html All rights reserved.
Therefore select the 'Configure Updating...' option from the menu, move to the 'Logging' tab and select the 'View Log File' button. Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. Note:If the option to open the main application is grayed out you most likely have only the Sophos AutoUpdate component installed currently but not the Sophos Anti-Virus component.
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Information on the last update cycle is recorded between the '...*** Sophos AutoUpdate started...' line and the top of the log. Returning false.2011-06-07 09:27:17 IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Check if another anti-virus or anti-malware program is installed on the computer, and if so remove it. his comment is here Can I send you a free shirt as a thank you from Sophos? :) 1 Datil OP John2851 Mar 5, 2013 at 1:40 UTC Sure...I will PM you
We'd love to hear about it! Then go to the Owner tab and change the owner to your user. Read up from the line mentioned in step three and check for any errors or problems. The address Sophos AutoUpdate is attempting to contact is correct.
Text Quote Post |Replace Attachment Add link Text to display: Where should this link go? Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos We'd love to hear about it! Wednesday, November 28, 2007 9:25 AM Reply | Quote Microsoft is conducting an online survey to understand your opinion of the Technet Web site.
Check firewall settings and logs on your endpoint computer for blocked connections and also check your server's firewall (if attempting to connect to a share hosted on your own network).
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